Frequently Asked Questions (FAQ)

The Mazaggs is located right on Lake Achensee in Tyrol. You can find us here.

A spacious underground parking garage is available for our guests right next to the building, which you can use conveniently and safely throughout your entire stay.

There is also a covered driveway, so you can load and unload your luggage right in front of the building at any time. This ensures a relaxed start to your arrival—regardless of the weather or time of day.

Electric vehicle charging stations are available for our guests in our underground parking garage. You are welcome to use them during your stay. A fee applies.

Your room will be available starting at 3:00 p.m. on the day of your arrival. On the day of your departure, we ask that you check out by 11:00 a.m.

If you’d like to arrive earlier or depart later, please feel free to contact us. Depending on availability, we’ll do our best to accommodate a flexible arrival or a relaxed departure from Mazaggs.

Our team will be happy to assist you with your luggage upon arrival and departure, if you’d like.

Our front desk is always available to assist you with recommendations, reservations, and any personal requests.

Mazaggs is fully accessible. We’d be happy to discuss the details with you personally before your arrival.

Out of consideration for guests with allergies, we can only accommodate dogs in select areas of our hotel, subject to availability. Your four-legged companions are welcome on the terrace and in select areas of the restaurant.

All suites and the hotel's public areas are smoke-free.

We are happy to accommodate any individual requests regarding your sleeping comfort. Please contact our front desk for assistance.

Free Wi-Fi is available throughout the building.

We’d be happy to help you give the gift of time, tranquility, and special moments. Our front desk is always here to assist you and will help you choose a gift certificate that’s just as unique as the occasion itself.

The easiest way to book your stay is directly through our booking page—there you’ll find all availability options at a glance and can plan your time at Mazaggs easily and at your own pace.

At Mazaggs, you can choose between breakfast and half-board.

Our half-board option combines delightful simplicity with culinary excellence: it includes a carefully curated breakfast, a light lunch, and a multi-course dinner menu that provides a delightful way to end the day.

In addition, our Siegfrieds restaurant is always open for à la carte dining.

Our restaurant offers vegetarian and vegan dishes, and we're happy to accommodate any special requests.

Please let us know in advance so that we can tailor our services to your specific needs.

Reservations are recommended, especially for dinner.

For hotel guests, we offer personalized private dining experiences in select suites with their own kitchens. Upon request, our team will arrange for a private chef who will tailor the culinary experience specifically for you.

Please contact us directly regarding this—we’d be happy to provide personalized advice.

Our Siegfrieds restaurant is designed to be open to outside guests as well. A separate entrance allows guests to visit the restaurant independently of the hotel.

The golf course is located just about 300 meters from Mazaggs and is a few minutes’ walk away. Upon request, our guests can use golf carts to get to the golf course, subject to availability.

Our front desk will be happy to arrange your tee times and is available at any time to discuss your needs with you personally.

Our golf-loving guests enjoy exclusive benefits when playing at the Achensee Golf and Country Club. As a guest at Mazaggs, you’ll receive a green fee discount of approximately 20% off the regular course fees at Achensee—a nice bonus to make your round even more enjoyable.

All year round, a wide variety of activities awaits you around the Lake Achensee.

During the warmer months, the lake and the surrounding mountains invite you to enjoy water sports such as swimming, sailing, or stand-up paddleboarding, as well as hiking, biking, and leisurely walks. During this time, the Achensee steamers are also in service, offering trips with spectacular views across the lake.

Spring and fall offer ideal conditions for peaceful nature experiences, panoramic hikes, and leisurely excursions in the region.

In winter, in addition to alpine skiing, you can choose from cross-country skiing, winter hiking, snowshoeing, sledding, and horse-drawn sleigh rides. During the Advent season, atmospheric special cruises by Achensee-Schifffahrt round out the winter experience.

Our front desk staff will be happy to assist you personally in planning your activities.

Art is a central part of the Mazagg and plays a key role in shaping the atmosphere of the hotel. Carefully curated works by contemporary artists accompany our guests through the suites, public spaces, and the hotel’s own gallery.

As part of our Artist-in-Residence program, selected artists live and work at Mazaggs for a certain period of time. New works are created right on site—guests have the opportunity to witness art in the making and engage with the artists.

Mazaggs sees itself as a vibrant hub of cultural dialogue. In addition to rotating exhibitions, it regularly hosts events and opening receptions that open up new perspectives and bring art to life.

If you are interested in purchasing artwork, please feel free to contact our gallery. We will personally inform you about our current collection and, if you wish, put you in touch with the artists.

We'd be happy to help you arrange transportation. Please contact our front desk for assistance.

Mazaggs offers a stylish setting for select private occasions such as weddings, Christmas parties, or corporate events.

For more information about our event options, please visit our Events page. We’d also be happy to provide you with personalized, one-on-one advice.

We value a neat, appropriate style; in the evening, we recommend “casual chic” attire for a visit to our restaurant, “Siegfrieds.”

For us, sustainability is a given. We are committed to the mindful use of resources, regional partnerships, and responsible business practices—without compromising on comfort or quality.